Terms of service
Terms of Service
Atarah Apparel
Welcome to Atarah Apparel. These Terms of Service (“Terms”) govern all access to and use of our website, products, and services. By exploring our website, making a purchase, or engaging with any feature of Atarah Apparel, you acknowledge that you have read, understood, and agree to be legally bound by these Terms in their entirety. If you do not agree to these Terms, you are not authorized to use our website or purchase any Atarah Apparel products.
1. Introduction
Atarah Apparel is a luxury fashion brand dedicated to producing premium garments crafted with elevated materials, refined tailoring, and exclusive design principles. By accessing our website or purchasing our products, you enter into a binding agreement with Atarah Apparel. These Terms apply to all individuals who interact with our website, regardless of whether you are browsing, purchasing, submitting content, or otherwise contributing to our services. The use of our website signifies your full acceptance of this Agreement.
2. Eligibility to Purchase
To legally purchase products from Atarah Apparel, you must be at least eighteen (18) years of age. Individuals under the age of 18 may only use our website with the involvement, supervision, and consent of a parent or legal guardian. By placing an order, you confirm that you meet the legal age requirement and possess the full legal capacity and authority to enter into this Agreement. You further acknowledge that any information provided during the purchasing process—such as name, contact details, and payment information—is truthful and accurate.
3. Product Descriptions, Availability, and Modifications
Atarah Apparel strives to ensure that all product descriptions, imagery, fabric details, and sizing information displayed on the website are accurate and current. Nevertheless, due to variations in lighting, screen display settings, and the handcrafted nature of many of our garments, slight differences may occur between the product images shown and the product you receive. Atarah Apparel reserves the right to modify or update product information at any time without prior notice, including pricing, sizing, materials, and availability. All products presented on the website are subject to availability; Atarah Apparel shall not be held liable if a product becomes unavailable, is discontinued, or if quantities are limited. We further reserve the right to restrict or cancel orders that exceed available inventory.
4. Pricing, Billing, and Order Verification
All prices displayed on the Atarah Apparel website are listed in South african rands (ZAR), and these prices are subject to change at any time. By placing an order, you confirm that you are authorized to use the payment method provided and that all billing information submitted is accurate, complete, and legally valid. Atarah Apparel may, at its discretion, request additional verification or documentation to validate the authenticity of an order, particularly in cases suspected of fraud or unauthorized activity. We retain the right to refuse, modify, or cancel any order if fraudulent behaviour, misuse, incorrect billing information, or breaches of our Terms are detected. Should an order be canceled by Atarah Apparel after payment has been processed, you will receive a full refund to your original payment method.
5. Shipping, Delivery, and Lead Times
By making a purchase from Atarah Apparel, you acknowledge and accept our stated processing, dispatch, and shipping time frames. While we strive to ensure timely deliveries, shipping times are estimates and may vary depending on geographic location, customs procedures, courier delays, seasonal demand, or other external factors beyond our control. Atarah Apparel is not responsible for delays caused by circumstances outside our operational authority, including but not limited to customs inspections, courier disruptions, or environmental conditions. For full details regarding shipping expectations, delivery time frames, and processing periods, customers are advised to refer to our Shipping Policy. By placing an order, you accept that occasional delays may occur and that such delays do not constitute grounds for cancellation or refund, unless covered under our Refund Policy.
6. Refunds, Returns, and Cancellations
Due to the exclusive, luxury craftsmanship and limited-production nature of Atarah Apparel garments, we operate under a strict No Refund and No Return policy. This policy ensures the preservation of quality, exclusivity, and hygiene standards across all items we produce. Refunds are only granted in cases where an item is proven to be defective, damaged upon arrival, or confirmed lost in transit according to the criteria outlined in our Refund Policy. Because each piece is carefully crafted, inspected, and packaged, returns for reasons such as sizing concerns, change of mind, or personal preference cannot be accommodated. Order cancellations are not accepted once an order has been processed, as materials and production allocation begin immediately after purchase. Customers are encouraged to review product details thoroughly before finalizing their purchase.
7. Ownership and Intellectual Property Rights
All materials and content found on the Atarah Apparel website—including but not limited to logos, branding, product images, designs, graphics, videos, text, website layout, and digital assets—are the sole intellectual property of Atarah Apparel and are protected by applicable copyright, trademark, and intellectual property laws. No individual or entity is permitted to copy, reproduce, distribute, modify, display, or commercially exploit any part of the website or its content without prior written consent from Atarah Apparel. Unauthorized use of our intellectual property may result in legal action. By using the site, you acknowledge that all creative and commercial rights belong exclusively to Atarah Apparel.
8. Prohibited Conduct
By using the Atarah Apparel website, you agree that you will not engage in any activity that violates the law, infringes on the rights of others, or disrupts the integrity of our services. Prohibited conduct includes, but is not limited to, attempting to access restricted areas of the website, interfering with website functionality, uploading malicious software or harmful code, submitting fraudulent orders, impersonating another person or entity, misusing payment systems, or attempting to extract proprietary data. Any behaviour that compromises the security, functionality, or ethical integrity of the Atarah Apparel website may result in immediate termination of access and potential legal proceedings.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Atarah Apparel shall not be held liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of our website, products, or services. This includes damages relating to lost profits, lost data, shipping delays, courier errors, technical interruptions, or inaccuracies on the website. By using our website and purchasing our products, you accept full responsibility for any risks associated with such use. Atarah Apparel’s total liability for any claim, whether in contract, tort, or otherwise, shall not exceed the value of the product you purchased.
10. Third-Party Services and External Links
The Atarah Apparel website may contain links to third-party websites, services, or tools that are not affiliated with or owned by Atarah Apparel. We do not control or assume responsibility for the content, practices, policies, or security of such third-party services. Accessing third-party links is done at your own discretion, and you agree that Atarah Apparel is not liable for any loss, damage, or dissatisfaction arising from your use of these external platforms. It is your responsibility to review the terms and privacy policies of any third-party services you interact with.
11. Errors, Inaccuracies, and Omissions
Occasionally, information on the Atarah Apparel website may contain typographical errors, inaccuracies, or omissions related to pricing, descriptions, promotions, availability, or shipping details. Atarah Apparel reserves the right to correct, update, or revise such information at any time without prior notice, including after an order has been placed. If an error affects your purchase, we may correct the issue or cancel the order if necessary. Atarah Apparel is not obligated to honour inaccurate or outdated information, as corrections are made to maintain accuracy and transparency.
12. Changes to These Terms
Atarah Apparel retains the right to update, modify, or replace any part of these Terms at any time. Updates will be posted on our website and will take effect immediately upon publication. It is your responsibility to review these Terms periodically to remain informed of any changes. Continued use of the website following any modifications constitutes your acceptance of the updated Terms.
13. Governing Law
These Terms of Service and any disputes arising from your use of the website or purchase of Atarah Apparel products shall be governed by and interpreted in accordance with the laws of [South Africa], without regard to conflicts of law principles. Any disputes will fall under the exclusive jurisdiction of the courts located in South Africa
14. Contact Information
For all questions regarding these Terms of Service or for assistance with any matter related to Atarah Apparel, you may contact our customer service team directly.
Atarah Apparel – Customer Support
Email: support@atarahapparel
Phone: 0790946734
Business Address: Polokwane, Limpopo, South africa