Refund policy
Refund Policy
Overview
At our brand, every piece is crafted with luxury-grade materials, intentional design, and meticulous attention to detail. Because each item is produced in limited quantities and with exceptional craftsmanship, we operate under a strict No Refund Policy. This ensures the exclusivity, quality, and integrity of our luxury offerings remain uncompromised.
Defective or Damaged Products
Your satisfaction is important to us.
If your item arrives defective or damaged, please contact us within 7 days with clear images of the issue. We will gladly send a replacement order or issue a full refund.
We stand by the quality of our pieces, and any manufacturing faults will be resolved with priority and care.
Items Lost in Transit
By placing an order with us, you acknowledge and agree to our shipping timelines. While most orders arrive within the expected delivery window, occasional delays may occur due to external factors such as customs inspections.
If your order exceeds the stated shipping time frame by more than 10 business days, please reach out to us. We will gladly send a replacement or issue a full refund.
Returns
Because of the exclusive nature and luxury craftsmanship behind each piece, we do not accept returns for refunds.
This policy allows us to maintain the highest standard of quality, uphold ethical production processes, and continue offering free worldwide shipping for our customers.
Please note: Our guarantee covers only defective/damaged items and orders lost in transit.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed as delivered to the address provided at checkout. Upon inquiry, we will supply confirmation details—delivery status, tracking information, carrier details, and delivery date—so you may further investigate with the courier.